Terms & Conditions
The Lawyers Made Us Do It
We’re a brand that believes in being honest and up-front with our customers. Our terms & conditions (together with our privacy policy) aren’t there to catch you out by hiding things in the small print. They’re there simply to ensure that you, as the customer, know exactly what you’re getting for your money and what is reasonable for you to expect from Selaura.
These Ts & Cs cover both the operation of our website and the supply of our products and subscription services, so as impatient as you may be to get started, we recommend you read these terms and conditions carefully before placing an order for our products or subscriptions.
As is always the case, by placing an order for any of the products and or subscriptions sold on our website, you’re agreeing to be bound by these terms and conditions.
Who we are
We are Selaura Limited, Company Number SC682262 with our registered office at 5th Floor, 125 Princes Street, Edinburgh EH2 4AD. We operate the website www.selaura.com.
Who you are
To place an order on our website you must be over 18 years of age and legally capable of entering into binding contracts. Unless you have prior approval from your doctor, you must not use our products if you are pregnant or breast feeding, have any form of medical condition, or are taking any medications.
Products
We try to ensure that all our products and packaging are accurately represented on our website, but please note there can be slight variations. The images used are for illustrative purposes only.
All products and subscription plans are subject to availability. We will email you as soon as possible if your requested product is not available for any reason.
Whilst our ingredient benefit claims are proven, our products are not intended to treat, cure or prevent any disease. Our products should be taken in conjunction with a healthy diet and lifestyle. The information contained on our website, social media or other promotional material does not constitute medical advice and, if you’re in any doubt, you should seek the independent advice of your own doctor.
Our products are food supplements and comply with UK laws and regulations in relation to food supplements. If you’re ordering a product for delivery to a country outside of the UK, you should satisfy yourself that the product, health or nutritional claims, or individual ingredients comply with relevant regulations and legislation in the country where the product will be delivered and/or used.
If you experience an adverse reaction to our products, please immediately stop taking them and seek urgent medical care.
We reserve the right to make changes to our products to comply with changes in relevant laws and regulations. We may also make changes and improvements to our products driven by our research.
The contract between us
To place an order on the website, click on the [buy] tab next to the product or subscription you’d like to order and continue through the check-out process.
Please note that neither completion of the check-out process, nor an email acknowledging we have received your order means that your order has been accepted by us. Your order constitutes an offer to purchase and all orders are subject to acceptance by us. All orders are subject to availability and we will let you know by email if your product is not available for any reason and where possible advise you of a new delivery date. Your contract with us only relates to available products and those not indicated as being out of stock. We are not, and cannot be, obliged to supply any products, whether part of a subscription plan or otherwise, until products are available.
Price & payment
The price of any products and or subscription plans are as displayed on our website at the time you place your order. We will use all reasonable efforts to ensure our prices are correct. If there is an error, we will contact you to give you the option to continue with the purchase or to cancel the order.
The price of our products and subscription plans include VAT at the applicable rate, from time to time, in the UK.
If your delivery address is outside the UK, you may have to pay import duties and other taxes. These, and any other additional customs charges are your responsibility. Details of delivery charges are set out in the Delivery section below.
Our prices include delivery charges for UK addresses only.
We may change the price of any subscription plan by giving you at least 30 days’ notice in writing (email).
If you choose a subscription plan, it will automatically renew 21 days following the first payment date. Subsequent months will be billed monthly thereafter on the same date as the first renewal. If your card expires or we are otherwise unable to take payment from you, you must provide us with an alternative payment method. We reserve the right to suspend the subscription plan until an alternative payment method is provided by you.
You may cancel your subscription at any time by giving at least 2 days’ written notice prior to any monthly renewal date.
To cancel your subscription simply email cancel@selaura.com with the heading.
Delivery
Your order will be fulfilled as soon as reasonably possible. Orders are processed Monday – Friday on standard UK working days. Please place your order before 12pm GMT for processing on that day. As an indicative timescale, for deliveries to mainland UK, please allow up to 5 working days for delivery. For deliveries to the EU please allow 5-10 working days and 7-14 days for the rest of the world.
Please note that we are not responsible for delays outside our control including delays at busy periods of the year, for example Christmas, and for events such as the Covid-19 pandemic where our delivery partners may be experiencing delays.
For deliveries which are requested to be delivered to a “safe place” or similar, we cannot accept any responsibility for any loss or damage following delivery.
Delivery charges will apply for products shipped outside the UK mainland as follows:-
| Region | Starter Pack | Monthly Supply |
| UK | FREE | FREE |
| European union | £8.95 | |
| Rest of world | £13.95 |
Your right to a refund
We’re confident that you’ll love our products. However, if the product delivered to you is damaged, defective, or you in some way feel unhappy with it, please let us know by email within 14 days of delivery.
If the product is clearly damaged please email a photo of the product to returns@selaura.com and we will arrange a replacement product for you. If you are simply unsatisfied with the product please return it to us, unopened, within 30 days of delivery. Please include a copy of your order (which sets out your name, address, order number and date of order) with any return together with the reason for your return. Address for returns will be supplied following your email to returns@selaura.com.
Please note that our only obligations to you will be, according to your preference: (a) to provide you with a replacement product, (b) provide you with product that has not been delivered (c) refund the amount paid for the product. We will use all reasonable efforts to refund the price paid within 30 days of our email to you confirming the refund.
Our liability to you
Our liability to you in connection with any of our products is strictly limited to the price you paid for that product.
We will not, save as where precluded by law, be liable to you for any indirect or consequential loss, damages or expenses (including but not limited to loss or profits or business) howsoever arising.
Notwithstanding the foregoing, we in no way exclude or limit our liability to you for (a) death or personal injury caused by our negligence (b) fraud or fraudulent misrepresentation.
Nothing in these terms and conditions seeks to limit any rights you have under applicable consumer protection laws.
Intellectual property rights
SELAURA is a registered trademark of Selaura Limited. You recognise that this trademark, our design, formula and content are protected by copyright and/or other intellectual property rights and laws. You may not reproduce any materials, content, text, graphics or any other elements of our intellectual property without prior written consent. Notwithstanding the foregoing, you may view, print and download the content of our website for personal use only.
Indemnity
You agree to indemnify, hold harmless, and defend us, our subsidiaries and affiliates and their respective officers, directors, employees, agents, contractors, subcontractors and suppliers from any and all claims, liabilities, damages, costs and expenses of defence, including all legal costs, in anyway arising from or related to your breach of these terms and conditions, your use of the website, content posted to the website by you or your violation of any law or the rights of a third party.
General terms
Changes to these terms
We reserve the right to revise and amend these terms and conditions from time to time. Please review these terms each time you access the site and or purchase a product. You will be subject to the terms and conditions in force (on the website) at the time you place an order with us.
Communications
We are required to provide certain information to you in writing. By accepting this agreement, you agree that we can communicate in English with you electronically by email.
Website provided “as is”
Our website, including all information, products and other information available through this site or any linked sites, is provided “as is.” We do not and cannot warrant that the information on this site is correct or accurate, that use of the site will be uninterrupted and error-free or that the site or server that makes it available with be free from viruses.
Our website may contain links to third party sites that are not affiliated to us. We are not responsible for the content, accuracy or otherwise of any such third party sites.
Force Majeure/Events outside our control
We will not be liable for any failure to perform, or delay in performance of any of our obligations under these terms and conditions that is caused by events outside our control. Such events include, but are not limited to (a) storm, flood, earthquake, fire, explosion or other natural disaster (b) riot, terrorist attack (or threat thereof) war (or threat of or preparation for) (c) strike or other industrial action or civil commotion (d) pandemic (or threat of) (e) the acts, legislations, regulations, decree or other restriction by any government. Our performance under these terms and conditions will be suspended for the period of such an event.
Entire Agreement
This agreement and any document expressly referred to in it constitutes the whole agreement between us and supersedes any previous discussions, correspondence, arrangements or understandings between us.
This contract is between you and us. No other person shall have any right to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999, or otherwise.
The headings in these term and conditions are for convenience only and have no legal or contractual effect.
Law and Jurisdiction
These terms and conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Scotland. Any dispute or claim arising out of or in connection with this agreement will be subject to the exclusive jurisdiction of the courts of Scotland.